Delete your account

This page explains how to request deletion of your Brass & Wood customer account and personal data. It applies to the Brass & Wood mobile app (co.brassandwood.app) and to brassandwood.co, which share one account.

How to request deletion

From the app

Open the Brass & Wood app and sign in.
Go to Account.
Tap Delete account, then confirm.
Your email app opens with the request pre-filled. Send it.

By email

Write to privacy@brassandwood.co from the email address on your account, with the subject Account deletion request. If you write from a different address we will ask you to confirm ownership before deleting anything.

We complete verified requests within 30 days and email you when it is done.

What is deleted

Your customer account and sign-in access
Your name, email address, phone number and saved addresses
Your marketing and communication preferences
Your wishlist, cart and saved app preferences
The app analytics and push-notification identifiers linked to your device

What is kept, and for how long

If you have placed an order, we must keep the order and invoice records — order number, items, amounts, dates, and the delivery address used — because Egyptian tax and accounting law requires us to retain commercial records. These are kept for the period required by that law and are used only for accounting, tax and legal purposes, never for marketing. They are deleted once the retention period ends.

If you have never placed an order, nothing is retained.

Deleting some data without closing your account

You can ask us to remove specific information — for example a saved address, your phone number, or your marketing preferences — while keeping your account. Email privacy@brassandwood.co and tell us what to remove.