Frequently Asked Questions

We use only premium materials:

• Frames — Solid beech wood
• Surfaces — Treated / engineered wood
• Finishes — High-quality paints and lacquers
• Upholstery — Comfortable premium fabrics
• Brass Finishes — Gold, silver, or natural brass

Customization is available for large furniture pieces such as bedrooms, dining tables, and salons. We can adjust dimensions, finishes, and certain design elements to suit your space.

Customization for medium items is limited, and small items or brass pieces cannot be customized.

We also offer a free design service — send us a video or room measurements, and our design team will prepare a full layout proposal for you.

To discuss a custom project, contact us.

Minimum order quantities vary by product category and customization requirements.

Generally, we require a minimum of 10–20 pieces per design for wholesale orders. For custom/OEM orders, minimums may be higher depending on the complexity of the design.

Contact our B2B team at orders@brassandwood.net .

We ship worldwide. Our primary markets include:

• GCC Countries — Free Shipping: Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman
• Iraq — Additional shipping fee applies
• Egypt — Usually free shipping
• Other Countries — Contact us for a shipping quote

Yes. We offer complimentary shipping to Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, and Oman on all orders.

Shipping is via overland transport with approximately 10 days transit time. All shipments are fully insured.

Note: Delivery is to your door. In Riyadh and UAE, we also provide entry and assembly through our local teams.

We use a multi-layer packaging system including:

• Soft fabric wrapping
• Custom-fitted foam inserts
• Double-walled corrugated boxes
• Corner protectors for larger items
• Fragile and This Side Up labels

For chandeliers and extremely delicate pieces, we use wooden crates. All shipments are fully insured.

• Ready-Made Products: 10–15 days total
• Custom / Made-to-Order: 45–70 days
• Shipping Transit: Approximately 10 days

You will receive tracking information once your order ships.

We offer a 14-day return policy on standard catalog items. Items must be unused, in their original packaging, and in the same condition you received them.

Custom-made, personalized, or bespoke items cannot be returned unless they arrive damaged or defective.

• Take photos of the damage and packaging
• Contact us within 48 hours of delivery
• Keep all original packaging materials

We will arrange a replacement or full refund at no additional cost when applicable. Shipments are fully insured during transit.

Yes, exchanges are accepted within 14 days of delivery for eligible standard items. The item must be unused and in its original packaging.

We accept:

• Bank Transfer — UAE bank account
• Visa Payment Link — Secure online payment

Payment Structure: 50% deposit to confirm your order and begin production, then 50% balance before shipping.

Yes. Card transactions are processed through secure payment gateways, and full card details are not stored by Brass & Wood.

Installment plans are not available. Orders follow the standard 50% deposit and 50% balance structure.

• Dust regularly with a soft, dry cloth
• Use a slightly damp cloth with mild soap if needed
• Dry immediately
• Avoid abrasive cleaners, chemicals, or harsh polishes

• Keep away from direct sunlight
• Avoid heat sources and high humidity
• Dust using a soft dry cloth
• Use coasters under hot or wet items
• Use suitable furniture oil or wax when needed

Yes. We offer restoration and repair services for Brass & Wood pieces, including re-polishing, re-lacquering, minor repairs, and restoration work.

Contact us with photos of the item and a description of the issue for assistance.